Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at taisiavisuals@gimail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at taisiavisuals@gimail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Personalized items

Certain products that are made to order or clearly personalized, such as items customized with a name, date, or other customer-specific text, may not be eligible for return or cancellation under the standard EU 14-day right of withdrawal, except where the item is defective, damaged, or not as ordered.

 

European Union 14 day cooling off period

If your order is delivered within the European Union, you generally have the right to cancel or return your order within 14 days after receiving the last item in your order, without giving a reason. You may inspect the item as you would in a physical store. If the item has been handled beyond what is necessary to establish its nature, characteristics, and functioning, we may reduce the refund to reflect any loss in value. Proof of purchase may be required. Certain made-to-order or clearly personalized products may be exempt from this right, as described above.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 14 days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 14 days have passed since we’ve approved your return, please contact us at taisiavisuals@gmail.com.